Refunds on equipment will be provided if items are returned unused within 14 days of purchase less a 10% handling charge. Then will be no refunds on hatching eggs. Fertility cannot be guaranteed. Although eggs are tested periodically for fertility. Eggs will be packed in purpose made polystyrene boxes and marked fragile. However, we cannot control handling or be held responsible for damage incurred going through the postal service. All prices are for 1st class standard delivery, although special delivery and recorded delivery can be available at additional cost if requested.